Apparel Boxes
Corrugated Boxes
Display Boxes
Hemp Boxes
Pillow Boxes
Seasonal Boxes
Bakery Boxes
Cigarette Boxes
Food Boxes
Jewellery Boxes
Rigid Boxes
Toy Boxes
Cardboard Boxes
Candle Boxes
Gift Boxes
Kraft Boxes
Retail Boxes
Vape Boxes
CBD Boxes
Die Cut Boxes
Hair Extension Boxes
Mailer Boxes
Soap Boxes
Window Boxes
Cosmetic Boxes
Labels Stickers
Mylar Bags
Insert Boxes
Gable Boxes
Foldable Boxes
Tuck Boxes
Sleeve Boxes
Refund Policy
Refund Policy for Original Packaging - Your Trusted Packaging Partner
We take a huge responsibility in offering fine personalised packaging solutions depending upon the demands of our customers. Our first priority is to deal with the satisfactions of our customers regarding their products. In case of complete understanding and clarity, we have developed our refund policy for you which is as following:
Approval Process
We put your selected order and demanding designs under an ongoing process of approval. This includes asking customers for confirmations in the number of areas that include design, printing, coloration, font, sizes, graphics, and the number of copies. It is important to go through this information to have your approval before moving into the production.
No Liability For Approved Designs
You can not hold Original Packaging accountable for any changes in your ordered product after you have finalised the design, printing, coloring, sizing, grammar and quantity of your product. We take your approval as a positive sign to begin the production of your product according to your required design with high quality and precision. You can not hold Original Packaging accountable for any changes in your ordered product after you have finalized the design, printing, coloring, sizing, grammar and quantity of your product. We take your approval as a positive sign to begin the production of your product according to your required design with high quality and precision.
Order Modifications
Once you have approved the design of your specific product, if you search out any mistakes or errors in your design, kindly reach us out without any delay to our customer service provider. We will help you regarding how to improve those errors. Customers should know that any amendments made in your product after your approval will cost your additional charges as this affects the production time. In such cases, you will receive your product at some other date other than your decided deadline.
Defective Or Damaged Items
It will be the sole duty of our customer to inform us if they receive their products damaged due to several reasons within 5 working days after receiving their ordered product. Damage to the products can occur due to the following reasons:
- Defects occur during production
- Damage to the product during transportation
- Other situations that are not under our control.
Our service providing team will address all your inquiries and respond quickly about how we can provide you with help regarding this.
Refunds For Defective Items
If we come to know any defects in your product were caused by us either it is a fault or a negligence of us, then Original Packaging supports their clients by issuing partial refunds or an opportunity to replace their product by other products in our menu. If the replaced product has a higher cost than your ordered product then you have to pay extra charges for it. In case to process this refund policy or replacement policy, we demand photographic evidence from you to submit the complaint regarding the defect you found in your product.
Refunds For Non-Defective Items
Refund policy would not be applied on those items which are approved, accepted and without any error. Original Packaging ask their customers to prevent any misunderstandings regarding their product by checking their ordered product carefully at the stage of approval.
Sale, Closeout & Clearance Items
Packaging items that are on clearance sales, discounts, promotions will not be returned or come under the refund policy. Original Packaging provides this opportunity to their customers only on new arrival items.
Requirements To Process A Claim
The following requirements should be followed to process a claim by you:
In case of missing product, please state the quantity of the missing, damaged or destructive item
POD signatures must be provided for displaying any damages, errors, missing products.
We ask our customers to send us the picture of the defective pieces
Please Note: We will not be acknowledged as a valid signature for receipt if the signature of your POD is “Subject to Count or Subject to inspection”. This results in the rejection of your claim.If you are unable to provide us with the above proof, then this will result in the cancellation of your claim.
Order Cancellation
However, if the customer is willing to cancel his/her ordered product, then he must let us know immediately after you have just approved it. If your request is not sent to the production house, then we can cancel your order and refund your cost by subtracting the administrative fees. We will also return your money if we have asked you depending upon your additional personalisation to your product. But if once your product has been sent for production, then you do not have any opportunity to cancel it. Now we will apply a Refund policy for non-defective items on them.
Refund Processing
Refund issuance to your account will usually take about 5-10 working days. Issuance of refunds is done by the exact same method which was previously utilized for original transactions
Changes To The Refund Policy
Amendments in this refund policy can be made by Original Packaging at any time without sending notifications to the customers at earliest. Effect of these alterations in our policies will be applied from the date when they were made on our webpage.
You acknowledge us by placing your order that you have read, accepted, admitted and agreed on all the policies we have setup for Original Packaging customers.
If the customers utilising our services feels to have questions about our refund policy, then kindly reach us out via our service provider team. We assure you that we hereby are here for your support at all the time.
We our truly grateful for our customers for choosing us as their packaging fellows.